Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Ashtique’s relationship with you in relation to this website.
The term Ashtique or ‘us’ or ‘we’ refers to the owner of the website whose registered office can be found in the “contact us” page. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Ashtique’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
Customer support and service
For any queries or complaints about goods or services please write to us or contact by email at info@ashtique.com
We will try to respond to all complaints within ten working days. You can also telephone customer services on 01452 537833 or 07970595285 (Call charges are at standard UK national or local call rate depending on the area you are calling from. Mobile and international call charges are dependent on the originating contract or country).
SPECIFICATION
Every effort has been made to ensure that the specifications in this catalogue are correct at the time of going to print, however technical data, dimensions and weights serve as a guide only. Sometimes product specifications may change, in such instances we'll do our very best to inform you when placing your order. All our sizes and measurements are approximate but we do try to make sure they are as accurate as possible. No guarantee is given or implied that goods will confirm in absolute detail to the description or illustrations published.
GUARANTEE
For your extra peace of mind all purchases are covered by our 14 day exchange or money back guarantee (excluding any carriage charges incurred). If you change your mind for whatever reason, return the unused item(s) in their original packaging to 'Ashtique' accompanied with the receipt / invoice and we will be pleased to offer you an exchange or refund - no hassles, for your total peace of mind however you must notify us immediately of your decision via e-mail or phone.
Lifetime Guarantee
All Ashtique jewellery is covered by a limited lifetime guarantee against any manufacturers defect. All items of jewellery supplied are carefully checked for defects before being delivered. Within 30 days of receiving your product, you should also carefully check to make sure everything is in order and satisfy yourself that there are no manufacturer’s defects. We do recommend that you have your pieces professionally cleaned and all settings re-checked by a professional jeweller every 6 - 12 months to ensure their integrity from daily wear or inadvertent knocks. If you do decide to have your jewellery cleaned or repaired by a third party in any way then Ashtiques guarantee will be void and no longer valid. Ashtiques term & conditions will be invalidated and your guarantee will no longer apply as we cannot be responsible for a third party that has no affiliation Ashtique and has for example sized, repaired, the setting adjusted or modified, engravings added etc. It should be recognised that, with daily wear and over time, stones can sometimes work loose and even become dislodged. In the unfortunate event that this happens, the lifetime warranty will cover the labour only repair of the item of jewellery. If a stone does fall out and you have the stone, we will repair the item free of charge, but you are responsible for the shipping fees to and from us. If a stone falls out and you lose it, you are responsible for the cost of the new stone to be replaced and the shipping fee to and from us. Usually your insurance policy will cover damage to your ring as a result of an accidental knock or inadvertent misfortune which has damaged the ring in this way.
Gems and Semi precious Stones
Ashtique will always guarantee your Gem stone to be natural and NOT synthetic or Lab Created. Gem stones are treated and many of these treatments are accepted. However some are forged together to show a different colour from it original by 2 or 3 pieces of glass and stone are fixed together to change its original form e.c.t and these treatments are not accepted by Ashtique and also by the industry in general. Only endorsed treatments that are accepted in the trade are accepted by Ashtique. Please ask before purchasing regarding your specific gemstone as we will be happy to assist you
Diamonds
All our diamonds are Conflict Free. We request this in writing from our suppliers and those that fail to do so or are found out or proven by a court of law THAT THE DIAMONDS SUPPLIED ATE NOT CONFLICT FREE then all connection and dealings are severed with Ashtique instantly. We at Ashtique believe in the Kimberley process,What is the Kimberley Process?
In 2002, fifty-two governments ratified the Kimberley Process Certification Scheme (KPCS), with the aim of eliminating the trade in conflict diamonds. KPCS requires that:
All rough diamonds crossing an international border should be:
(i) transported in a tamper-resistant container
(ii) accompanied by a government-validated Kimberley Process Certificate
Each certificate should be resistant to forgery, uniquely numbered and describe the shipment's contents; and
Shipments are only permitted between KPCS participant countries.
How successful has it been?
The Kimberley Process has reduced the trade in conflict diamonds, but the problem has not been eliminated.
Diamonds produced in conflict zones are simply smuggled to neighbouring regions to be certified. Worse still, diamonds from Zimbabwe are Kimberley-certified despite the army having seized control of the mines, leaving many dead and forcing people to work under threat of violence.
We guarantee that we only use conflict-free diamonds
At Ashtique we can make this guarantee because we only source diamonds that we can trace all the way back to the mine.
Most jewellers will tell you that their diamonds are Kimberley-certified and therefore conflict-free diamonds. Unfortunately the Kimberley Process does not provide this guarantee: conflict diamonds from the rebel-held north of Cote d'Ivoire and from eastern DRC are still entering the market, and diamonds from Zimbabwe remain Kimberley-certified despite the army taking control of the mines in 2009 by raping and killing, and forcing people to work under the threat of violence.
We guarantee that our conflict-free diamonds are also ethical diamonds
A large proportion of the worlds diamonds, even conflict-free diamonds, are cut and polished by children working in sweatshop conditions in India and China. We only source conflict-free diamonds that have been mined, cut and polished without exploitative working practices, and with due care to minimise any impact on the environment.
PRICES & VAT
All prices on our web site/s are in £'s sterling and include VAT at 17.5% or the rate set by law at the time of purchase. The prices and terms & conditions set out on this site are correct at the time of going published. On the rare occasion where there is an error on our web site, we will do our best to inform you at the earliest opportunity when your order is placed. All products are subject to availability.
PLEASE NOTE: Although we aim to keep prices fixed, circumstances beyond our control (including changes in rates of taxation (e.g. vat), currency fluctuations or inflationary cost increases) may cause price changes up or down please call us if you want to be absolutely sure.
VAT registration number: 907434428
PAYMENT
Payment can be made securely using pay pal www.paypal.com . Postal Orders and Cheques are made payable to Ashtique, ensuring all details are correct with valid bankers card number, expiry date, full name, address and telephone number printed clearly on the reverse. We do advise customers not to send any cash through the post, as Ashtique will not be held responsible for any losses. We can take payment for any goods over the phone, please call us on 01452 537 833 or 07970 595 285 for more details.
AVAILABILITY
We aim to hold all items in stock, however should an item be more popular than we expected, there may be occasional delays when ordering. If this does occur then an advice note will be attached with your invoice. Sometimes we may experience difficulties with the supply of certain products and may therefore provide a substitute of the same or better quality at no extra cost. Ashtique will always endeavour to keep you
Part Delivery / Damaged goods
All your goods should arrive in perfect condition, however, if you do receive any goods that appear to be faulty or damaged, the company must be advised within 48 hours of receipt. This applies to any items that may appear to be missing, unless stated on the invoice that the item is currently out of stock. If any items are not to be used straight away, we advise customers to check that these have been received in perfect condition and working order. Ashtique will do everything possible to ensure your delivery arrives on time and intact, we will not accept responsibility for any additional expenses occurred due to late or incomplete deliveries. Items that are being made to specifications will take approximately 4-5 weeks unless stated otherwise the customer is advised to clarify this completion date at the time of placing the order or when such enquiries are being made. Post times and delivery will have to be discussed prior to sending and agreed by e-mail or in writing by post or a simple phone call..
Return of goods
Ashtique offers a 7-Day no quibble guarantee. If any item is not to your liking, simply return it to us at
:Ashtique, P.O Box 9098, Gloucester, GL1 4WS, U.K
When returning the goods, it will speed up the process if you remember to include your name and address – and where possible – your order details. The item/s returned must be in the condition they were sent out and should not have been used or worn. Please send items back suitably protected in a box via 'special' or 'recorded' delivery as the Company cannot take responsibility for items lost or damaged in transit. Postage costs are not reimbursable. Once we receive the goods we will refund you within thirty days or allow you to exchange the items for something else. This does not affect your statutory rights as a consumer. Refunds after 7 days are at the discretion of Ashtique.
Shipping & Returns
We will aim to dispatch all items that are in stock within 48 hours and your order should arrive in 5 to 10 days (U.K., Europe, U.S. & Canada). For other destinations orders should arrive in 12-14 days.
We always aim to deliver your order as early as possible but please allow up to 14 days delivery before reporting an item as 'lost' at which time we can provide a replacement and reclaim on the insurance. All shipments are subject to stock availability. If a product is out of stock, or if it is it is hand made to order, please contact us for a delivery date confirmation.
Deliveries to international destinations are by the Royal Mail 'Airsure' or 'International Signed For' delivery services. We reserve the right to use alternative international delivery services as and when appropriate. All deliveries are fully insured. Goods will need to be signed for when delivered.
Delivery options
Flat basic rate worldwide - £2.50 to include full insurance.
Royal Mail recorded delivery within the UK only.
If you require an urgent 'next day courier delivery' by Royal Mail 'Special Delivery' at the current cost rate of approx £7-£9 please notify us first to confirm that we have the item immediately available in stock. We will then make the necessary arrangements and we will confirm the dispatch date and price to avoid any misunderstandings or disappointments.
Delivery option countries we deliver to:
UK: England, Wales, Scotland (including Highlands and Islands) Northern Ireland, Isle of Man, Isles of Scilly, Channel Islands.
Europe 1: Republic of Ireland, Belgium, Netherlands, Luxembourg, France, Germany, Denmark.
Europe 2: Austria, Azores, Corsica, Finland, Sweden, Norway, Madeira, Italy, Spain, Portugal, Greece.
USA and Canada: USA and Canada.
Australasia and Japan: Australia, New Zealand, Japan.
Please note that products ordered together, may not necessarily be delivered on the same day and from time to time it may be necessary to use an alternative delivery service to those outlined above.
Please call and confirm the cost of postage as prices change and updated prices may not be accurate on our web site. Just email us with your details as regarding the postal area and type of cover you require i.e insured, next day e.c.t on info@ashtique.com
STATUTORY RIGHTS
These terms and conditions do not affect your statutory rights as a customer. |
